Privacy Policy

Bespoke Tours (Pty) Ltd 
Registration No: 2024/396410/07 
Last Updated: March 2026 

Introduction

Bespoke Tours (Pty) Ltd (“Bespoke Tours”, “we”, “us”, “our”) is committed to protecting your personal information and ensuring your privacy is respected at all times. 

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable international data protection standards. 

Information We Collect

We may collect and process the following personal information: 

Personal Details 

  • Full name  
  • Email address  
  • Contact number  
  • Nationality  

Travel Information 

  • Passport details (where required)  
  • Flight details  
  • Travel preferences and special requests  

Sensitive Information (where necessary) 

  • Dietary requirements  
  • Medical or health-related information relevant to your trip  

Payment Information 

  • Billing details (processed securely via third-party providers — we do not store full card details)  

Website Usage Data 

  • IP address  
  • Browser type  
  • Pages visited  
  • Time spent on site  

Why We Collect Your Information

We collect and process your information to: 

  • Design and manage your travel itinerary  
  • Process bookings and payments  
  • Communicate with you regarding your enquiry or trip  
  • Personalise your travel experience  
  • Provide customer support  
  • Improve our website, services, and marketing  

Legal Basis for Processing: 
We process your personal information based on your consent, contractual necessity (to deliver travel services), and our legitimate business interests. 

Sharing of Information

We may share your personal information with trusted third parties strictly where necessary, including: 

  • Accommodation providers  
  • Transport providers  
  • Activity and tour operators  
  • Payment processors  
  • Marketing and analytics platforms  

All third parties are required to handle your information securely and in compliance with applicable data protection laws. 

We do not sell your personal information to any third parties. 

International Data Transfers: 
Your information may be transferred to service providers in other countries where necessary to fulfil your travel arrangements. We ensure appropriate safeguards are in place to protect your data. 

Cookies and Website Tracking

Our website uses cookies and similar technologies to: 

  • Enhance your browsing experience  
  • Analyse website traffic and performance  
  • Remember your preferences  

You can manage or disable cookies through your browser settings. Please note that some website features may not function optimally if cookies are disabled. 

Cookie Consent: 
By using our website, you consent to the use of cookies. Where required, a cookie consent banner will allow you to manage your preferences. 

Data Security

We implement appropriate technical and organisational measures to protect your personal information against: 

  • Unauthorised access  
  • Loss or misuse  
  • Alteration or disclosure  

While we take all reasonable steps to secure your data, no online system is completely secure. 

Your Rights

In accordance with POPIA, you have the right to: 

  • Access the personal information we hold about you  
  • Request correction or updating of your information  
  • Request deletion of your data (where applicable)  
  • Withdraw consent for data processing  

To exercise any of these rights, please contact us using the details below. 

Data Retention

We retain personal information only for as long as necessary to: 

  • Fulfil the purpose for which it was collected  
  • Comply with legal and regulatory requirements  

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. 

Marketing Communications

You will only receive marketing communications from us if you have opted in, engaged with our services, or requested information from us. 

You may unsubscribe from these communications at any time. 

Complaints

If you believe that we have not complied with this Privacy Policy or applicable data protection laws, you may contact us directly. 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa. 

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. 

Contact Us

Bespoke Tours (Pty) Ltd 
6 Poekoe Close 
Soneike, Kuils River 
Cape Town, 7580 
South Africa 

Email: info@bespoketours.africa 
Phone: +27 (0) 71 450 8641 

×

Contact Us